Customer Success
Tools in this category are reviewed for SMB fit—practical value, not enterprise bloat.
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Birdeye
One platform to collect reviews, respond to customers, and keep your local listings accurate—without hiring extra staff.
SMB score 8/10 - View profile →
Grade.us
Grade.us centralizes review collection, monitoring, and sharing for local businesses across dozens of platforms from one dashboard.
SMB score 8/10 - View profile →
Podium
Podium brings texts, calls, reviews, payments, and leads into one inbox so local businesses close deals faster.
SMB score 8/10 - View profile →
Delighted
Run NPS, CSAT, and five-star surveys in minutes and turn customer feedback into decisions your whole team can act on.
SMB score 8/10 - View profile →
SurveyMonkey
Turn customer, employee, and market opinions into actionable data your small business can actually use.
SMB score 8/10 - View profile →
AskNicely
Turn post-service customer feedback into staff coaching moments, Google reviews, and real testimonials—automatically.
SMB score 8/10 - View profile →
Vitally
Vitally centralizes customer health data, automates success workflows, and gives B2B teams a shared space to prevent churn.
SMB score 7/10 - View profile →
Reputation.com
Manage reviews, listings, and customer surveys from one dashboard to build trust and win more local customers.
SMB score 7/10 - View profile →
Planhat
Planhat unifies customer health scoring, renewal tracking, and lifecycle automation for B2B recurring-revenue teams.
SMB score 6/10 - View profile →
Gainsight
Spot at-risk subscription customers early and trigger the right retention action before churn becomes inevitable.
SMB score 6/10 - View profile →
ChurnZero
ChurnZero gives subscription businesses AI-driven early warning on at-risk accounts so a lean team can act before customers quietly cancel.
SMB score 6/10 - View profile →
Qualtrics
Turns customer and employee feedback from every channel into specific, prioritized actions your teams can act on the same day.
SMB score 6/10 - View profile →
Totango
Keep every customer relationship on track by spotting churn risk and expansion opportunities before your team even notices a problem.
SMB score 6/10 - View profile →
Medallia
Medallia collects every customer and employee signal, applies AI to the data, and gives your team clear actions to improve experiences and grow revenue.
SMB score 4/10