Customer Success
Tools in this category are reviewed for SMB fit—practical value, not enterprise bloat.
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Delighted
Delighted lets small businesses collect customer and employee feedback through automated surveys and turn those responses into actionable insights in real time.
SMB score 8/10/10 - View profile →
Podium
Podium consolidates your leads, automates customer communication, and uses AI to convert more sales around the clock.
SMB score 8/10/10 - View profile →
Birdeye
Birdeye uses AI agents to manage your online reputation, reviews, and local search presence so you can focus on running your business.
SMB score 7/10/10 - View profile →
Vitally
Vitally gives B2B customer success teams one platform to track customer health, automate workflows, and reduce churn.
SMB score 7/10/10 - View profile →
AskNicely
AskNicely sends AI-powered NPS and CSAT surveys, turns customer feedback into actionable insights, and helps you collect more Google reviews automatically.
SMB score 7/10/10 - View profile →
SurveyMonkey
SurveyMonkey helps small businesses collect customer, employee, and market feedback through AI-powered surveys and forms.
SMB score 7/10/10 - View profile →
Gainsight
Gainsight helps you track customer health, reduce churn, and grow revenue from your existing accounts in one platform.
SMB score 6/10/10 - View profile →
Planhat
Planhat gives B2B teams one platform to track customer health, automate renewals, and reduce churn.
SMB score 6/10/10 - View profile →
Grade.us
Grade.us automates the process of collecting, monitoring, and sharing customer reviews across multiple platforms so local businesses spend less time chasing feedback.
SMB score 6/10/10 - View profile →
Reputation.com
Reputation.com unifies your reviews, listings, and customer surveys into one platform so you can protect your online presence and attract more customers.
SMB score 6/10/10 - View profile →
ChurnZero
ChurnZero uses AI agents to help subscription businesses stop customer churn, protect revenue, and grow existing accounts without adding headcount.
SMB score 6/10/10 - View profile →
Qualtrics
Qualtrics collects customer and employee feedback across every channel and turns it into AI-powered recommendations your teams can act on immediately.
SMB score 5/10/10 - View profile →
Medallia
Medallia collects every customer and employee signal, applies AI to the data, and gives your team clear actions to improve experiences and grow revenue.
SMB score 4/10/10 - View profile →
Totango
Totango helps post-sales teams track customer health, predict churn, and find expansion revenue before opportunities slip away.
SMB score 4/10/10