Birdeye

Overview

Birdeye brings your reviews, local listings, social media, and customer messaging into one platform. AI agents handle the repetitive work: sending review requests, responding to customer feedback, keeping your business info accurate across directories, and publishing social content. Every plan includes unlimited users and contacts, a mobile app, and integrations with other tools you already use. The entry-level Starter plan covers reviews, listings, and messaging. Growth adds social media management. The top-tier Dominate plan adds an AI chatbot. Birdeye serves businesses across healthcare, dental, real estate, restaurants, legal, auto, and retail. Case studies from their customers show real results: one storage company saw an 86% increase in direction requests, and one veterinary group increased social publishing by 400%. Pricing requires a quote, so you schedule a call to get your number.

Features

• Reviews AI sends review requests and responds to feedback automatically
• Listings AI keeps your business info accurate across online directories
• Messaging AI handles customer conversations from one inbox
• Social AI publishes content and responds to social interactions on your behalf
• Marketing Automation AI builds and runs email and SMS campaigns by location

Best for

Birdeye works best for small businesses with one or more physical locations that rely on local search traffic and online reviews to attract customers. It fits owners who want one platform to handle reputation, listings, and social media rather than managing three or four separate tools.