Delighted

Overview

Delighted gives small business owners a fast way to understand what customers and employees actually think. You pick a survey format from eight ready-made templates including NPS, CSAT, 5-star, and smiley face, then send surveys by email, web, link, embed, kiosk, or SDK. Every plan includes unlimited surveys, branding customization with your logo and colors, conditional logic, 10 additional questions, AI-driven Smart Trends, 7 pre-built real-time reports, and 35-plus free integrations with tools like Slack, Shopify, and Zendesk. A free tier lets you test the platform with 25 responses and 1 user before spending a dollar. Paid plans start at $19 per month. More than 75,000 brands use Delighted, and the platform processes over 300 million surveys per year. Setup requires no technical skills.

Features

• 8 ready-made CX survey templates including NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, and Product Market Fit
• 7 pre-built real-time reports covering dashboard, over time, snapshot, metrics, pivot table, and benchmarks
• AI-Driven Smart Trends automatically surfaces patterns in open-ended feedback
• 35-plus free integrations including Slack, Shopify, Zendesk, Google Sheets, and Zapier on every paid plan
• Autopilot schedules email survey delivery automatically so you never have to send surveys manually

Best for

Delighted works best for small businesses that want a structured, repeatable way to track customer satisfaction or employee sentiment without hiring a dedicated analyst. It fits owners who sell online or run a service business and need survey data flowing into tools they already use, like Slack or Shopify.