Grade.usCustomer Success for small business — Grade.us is best suited for local service businesses—plumbers,…

Pricing

Tiered pricing model with three plans: Starter at $149/month, Professional at $299/month, and Enterprise at $599/month. Pricing is based on the number of locations managed, with different review request limits per tier. Annual billing available at discounted rates.

Overview

Picture a plumbing company owner who just wrapped up a successful job but knows that without a Google review, that happy customer will scroll past the business next time they search. Following up manually—texts, emails, phone calls—eats time the owner doesn't have. Grade.us exists to solve exactly this problem at scale: it automates the outreach, tracks the response, and displays all incoming reviews in one place so the owner never has to log into six different platforms to see what customers are saying. At its core, Grade.us is a reputation management platform built with local and multi-location businesses in mind. It sends customizable review request emails or SMS messages to customers after a transaction, guides them through selecting a platform (Google, Yelp, Facebook, or industry-specific sites for healthcare, legal, home services, and real estate, among others), and then monitors what comes in. Reviews from all connected sites surface in a single dashboard with alert options so nothing slips through. The platform also includes widgets and tools to display positive reviews on your website or marketing materials, turning earned feedback into visible social proof. For a marketing coordinator managing multiple franchise locations, Grade.us is especially useful because it supports location-level reporting alongside a consolidated view—making it practical to compare performance across sites without exporting spreadsheets. A customer service manager can set up automated follow-up sequences so that dissatisfied customers who don't leave a review get a different touchpoint than satisfied ones, giving the team a chance to address issues quietly before they become public complaints. For an agency owner running reputation services for SMB clients, Grade.us offers white-label reporting so deliverables carry the agency's brand rather than the platform's. Onboarding is relatively approachable. Connecting review profiles and importing a customer list takes a few hours rather than days, and the campaign builder uses guided steps rather than raw configuration. Teams migrating from manual review requests or a competing tool will find the learning curve modest, though configuring multi-location setups or custom drip sequences requires some trial and error. Customer support is available to assist, but verify current support tier availability and response times on the vendor site before committing. Grade.us is probably not the right fit for e-commerce brands that operate nationally without a local footprint, B2B software companies whose buyers rarely consult review sites during purchase decisions, or businesses that need deep CRM automation built into the same tool. If your revenue is not meaningfully tied to online reputation on local search platforms, the investment may not return enough value to justify the subscription.

Features

• Automated SMS and email review request campaigns triggered after customer interactions
• Centralized dashboard monitoring reviews from Google, Yelp, Facebook, and niche industry sites
• Multi-location management with per-location performance reporting and consolidated views
• White-label reporting and branding options for agencies managing SMB clients
• Review display widgets to embed recent testimonials directly onto business websites
• Negative feedback filtering flow to catch dissatisfied customers before public posting
• Real-time review alerts so teams respond promptly to new incoming feedback

Best for

Grade.us is best suited for local service businesses—plumbers, dentists, law firms, real estate agents, HVAC contractors, and similar operators—where online reviews on Google or industry-specific directories directly influence whether a prospect picks up the phone. It's also a strong fit for multi-location franchises or regional chains that need location-level visibility without logging into each profile separately. Marketing agencies that offer reputation management as a service to SMB clients will find the white-label features especially practical. The sweet spot is a business with a steady flow of completed jobs or appointments and a customer list that can receive follow-up outreach, where automating even a modest percentage of review requests translates into measurable improvements in star ratings and review volume over time.

Limitations

Grade.us pricing scales with the number of locations or the volume of review requests sent, which can make costs less predictable as a business grows—verify current plan tiers and limits on the vendor site. The platform is built around local and map-based reputation, so businesses without a meaningful Google Maps or Yelp presence may see limited return. Some users report that the review funnel, while effective, requires periodic template refreshes to avoid customer fatigue. Deep CRM integrations or workflow automation beyond review requests would need a separate tool. There is also no native social media publishing or broad digital marketing suite, so Grade.us functions best as a focused reputation tool rather than an all-in-one marketing platform.

Frequently asked questions

What is Grade.us?

Grade.us centralizes review collection, monitoring, and sharing for local businesses across dozens of platforms from one dashboard. Picture a plumbing company owner who just wrapped up a successful job but knows that without a Google review, that happy customer will scroll past the business next time they search. Following up manually—texts, emails, phone calls—eats time the owner doesn't have. Grade.us exists to solve exactly this problem at scale: it automates the outreach, tracks the response, and displays all incoming…

Who is Grade.us best for?

Grade.us is best suited for local service businesses—plumbers, dentists, law firms, real estate agents, HVAC contractors, and similar operators—where online reviews on Google or industry-specific directories directly influence whether a prospect picks up the phone. It's also a strong fit for multi-location franchises or regional chains that need location-level visibility without logging into each profile separately. Marketing agencies that offer reputation management as a service to SMB clients will find the white-label features especially practical. The sweet spot is a business with a steady flow of completed jobs or appointments and a customer list that can receive follow-up outreach, where automating even a modest percentage of review requests translates into measurable improvements in star ratings and review volume over time.

What are the main limitations of Grade.us?

Grade.us pricing scales with the number of locations or the volume of review requests sent, which can make costs less predictable as a business grows—verify current plan tiers and limits on the vendor site. The platform is built around local and map-based reputation, so businesses without a meaningful Google Maps or Yelp presence may see limited return. Some users report that the review funnel, while effective, requires periodic template refreshes to avoid customer fatigue. Deep CRM integrations or workflow automation beyond review requests would need a separate tool. There is also no native social media publishing or broad digital marketing suite, so Grade.us functions best as a focused reputation tool rather than an all-in-one marketing platform.

Why does AIStackForSMB rate Grade.us 8/10 for SMBs?

Grade.us scores well on time-to-value because the core workflow—sending review requests and monitoring responses—can be live within a day or two for a single-location business. That immediacy matters for SMBs that don't have IT staff to manage complex rollouts. Cost predictability is reasonable at the entry level but warrants scrutiny for growing businesses with multiple locations, since per-location pricing can accumulate faster than expected. Admin overhead is low once campaigns are configured; the automated sequences reduce daily management to reviewing the dashboard rather than managing individual customer follow-ups. Support burden is modest for straightforward setups, though multi-location configurations or agency workflows introduce more complexity. The white-label capability adds meaningful value for agency-side SMB owners without requiring an enterprise contract. The primary deduction comes from the relatively narrow scope—if a business needs more than reputation management, Grade.us must be paired with other tools—and from pricing transparency that requires a vendor conversation to fully map out at scale.

How does pricing work for Grade.us?

Paid plans from about $149/mo (verify on the vendor site). Tiered pricing model with three plans: Starter at $149/month, Professional at $299/month, and Enterprise at $599/month. Pricing is based on the number of locations managed, with different review request limits per tier. Annual billing available at discounted rates.

What category is Grade.us in?

Grade.us is grouped under Customer Success on AIStackForSMB. Browse more tools in that category on our site under /categories/customer-success.