AskNicely

Overview

AskNicely helps service businesses collect customer feedback through AI-powered surveys sent via email, SMS, or QR code. The platform goes beyond basic survey tools by turning responses into leaderboards, trend reports, and AI-generated insight summaries your team can act on. You can assign feedback to specific employees, request Google reviews from happy customers, and generate testimonials without chasing them down manually. The entry-level Learn plan starts with 500 responses per year and scales based on volume. All plans include unlimited users, which means you pay for responses rather than seats. AskNicely claims a 15% average response rate, which they describe as market-leading. The platform targets multi-location service businesses in industries like health and wellness, pest control, home services, and financial services. One customer, Cinch, raised their NPS score from negative 13.7 to over 40 after using the platform.

Features

• AI-powered dynamic NPS and CSAT surveys via email, SMS, and QR code
• Automated Google review requests and testimonial generation
• Leaderboards and scorecards to track performance by employee or location
• Slack and Microsoft Teams integration for real-time feedback alerts
• NiceAI summaries and focus area recommendations to reduce manual analysis

Best for

AskNicely fits service businesses with multiple locations or customer-facing employees who need to track satisfaction and act on feedback consistently. It works best for owners who want to turn happy customers into Google reviews and referrals without managing the process manually.