Tidio

Overview

Tidio gives small business owners a single workspace to manage live chat, email, social media messages, and tickets. Its Lyro AI Agent handles up to 67% of customer questions automatically by learning from your existing support content, freeing your team to focus on higher-priority work. The no-code Flows builder lets you set up automated conversation paths that capture leads, answer common questions, and recover missed sales opportunities, even outside business hours. Tidio connects with Shopify, WordPress, Messenger, Instagram, WhatsApp, Mailchimp, HubSpot, Zendesk, and 120 other tools. A free plan exists with 50 billable conversations per month, and paid plans start at $24.17 per month when billed annually. Real customer results include a 90% reduction in repetitive tasks at Gecko Hospitality, $66K in revenue generated by Lyro AI at Bella Sante, and a 27% conversion rate increase at Procosmet.

Features

• Lyro AI Agent resolves up to 67% of customer questions automatically using your support content
• No-code Flows builder triggers automated conversations at key moments in the customer journey to boost leads and sales
• Unified help desk manages live chat, tickets, email, Messenger, Instagram, and WhatsApp in one inbox
• Native Shopify actions let the AI handle order-related tasks directly inside customer conversations
• Copilot assists human agents in real time to help them reply faster and more accurately

Best for

Tidio fits small e-commerce stores and service businesses that handle a high volume of repetitive customer questions and want to automate responses without abandoning human support entirely. It works especially well for Shopify merchants and businesses already using tools like HubSpot, Zendesk, or WordPress who want AI-assisted chat without replacing their existing stack.