Gorgias

Overview

Gorgias combines a helpdesk and an AI Agent built for online stores. Every customer message from email, live chat, Facebook, Instagram, TikTok, and WhatsApp lands in one inbox. The AI Agent handles returns, order edits, refunds, FAQs, and product recommendations without a human touching the ticket. You pay only when the AI fully resolves a conversation without agent involvement. The platform connects to Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Recharge, Yotpo, Loop Returns, and 150 other tools. All plans include unlimited users, so your cost does not grow as you hire. Customers at Shinesty report 60 percent of interactions resolve through self-service. Loop Earplugs reports that 70 percent of customers who receive AI-powered article recommendations never send a follow-up. A 7-day free trial requires no payment information.

Features

• AI Agent resolves support tickets and handles returns, order edits, subscriptions, and refunds without human involvement
• Unlimited user seats on every paid plan so headcount growth does not raise your bill
• Connects to 150-plus ecommerce integrations including Shopify, Klaviyo, Recharge, and Loop Returns
• Omnichannel inbox covers email, live chat, Facebook, Instagram, TikTok, and WhatsApp with Voice and SMS as paid add-ons
• AI Agent generates dynamic discount codes and provides personalized product recommendations to convert shoppers

Best for

Gorgias fits ecommerce brands on Shopify, BigCommerce, WooCommerce, or Magento that receive a steady volume of repetitive support tickets and want to automate those without hiring more staff. It works best for product-focused small businesses that sell across multiple channels and need one place to manage all customer conversations.