AutomateSMB

Otter.ai

Otter.ai automatically transcribes, summarizes, and assigns action items from every meeting so your team can stop taking notes and start getting work done.

SMB score 8/10/10

Overview

Otter.ai joins your Zoom, Microsoft Teams, or Google Meet calls and handles everything you used to do manually after meetings: transcription, summaries, action item capture, and follow-up distribution. The free Basic plan gives you 300 transcription minutes per month and live transcription across all three major video platforms. The Pro plan at $8.33 per user per month (billed annually) bumps that to 1,200 minutes, adds Zapier integration, and lets you record meetings up to 90 minutes. The Business plan at $19.99 per user per month removes minute caps entirely and handles meetings up to four hours. Users at Aiden Technologies report getting 33% of their time back. Otter connects to Slack, Google Docs, HubSpot, Salesforce, Notion, Asana, Jira, and Dropbox, so meeting output flows directly into the tools your team already uses.

Features

  • Automatic transcription and AI-generated summaries with action items for Zoom, MS Teams, and Google Meet
  • Live transcription with speaker identification in English, French, and Spanish
  • AI Chat that searches across all your past meetings to answer questions and draft follow-ups
  • Zapier integration on Pro plan and custom AI workflows on Business plan
  • Connects to Slack, HubSpot, Salesforce, Google Docs, Notion, Asana, Jira, and Dropbox

Best for

Otter.ai fits small businesses whose owners and team members spend several hours per week in video meetings and lose time writing notes or chasing follow-ups. It delivers the most value for teams of two to ten people who use Zoom, Google Meet, or Microsoft Teams daily and need a searchable record of every conversation.

Why this SMB score

Otter.ai earns an 8 because it offers a genuine free tier, transparent per-user pricing starting at $8.33 per month annually, deep integrations with tools small businesses already use, and documented time savings, but the minute caps on lower plans and limited language support prevent a higher score for diverse or high-volume teams.

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