IT GlueSecurity for small business — IT Glue is built for managed service providers (MSPs) and internal IT…

Pricing

Contact sales only. IT Glue uses custom enterprise pricing based on MSP size and needs. No publicly advertised standard pricing plans available.

Overview

Picture this: your only sysadmin just called in sick, a client's VPN is down, and nobody else on the team knows where the firewall credentials are stored. That single scenario costs small IT shops hours of scrambling, and it happens more often than anyone admits. IT Glue was built specifically to eliminate that problem by giving the entire team a single, searchable source of truth for every piece of IT knowledge the business depends on. At its core, IT Glue is an IT documentation platform. It stores passwords, network diagrams, standard operating procedures, hardware configurations, vendor contacts, warranty details, and client-specific notes in one SOC 2-compliant system. Access controls and full audit logs mean you decide who sees what, and every view or edit is recorded. The AI-powered SOP generator can capture step-by-step procedures by recording clicks and keystrokes during a real workflow, then automatically drafting the documentation—a meaningful time-saver for teams that know they should be writing things down but never find the time. The platform serves different roles differently. An IT manager or MSP owner uses IT Glue to reduce single points of failure: when a technician leaves, their institutional knowledge doesn't walk out the door. A help desk technician benefits daily from sub-30-second lookups—finding the right credentials or runbook during a live support call without interrupting a senior engineer. An operations lead can track asset lifecycles, maintenance schedules, and licensing renewals across multiple client sites, all from one dashboard. Onboarding takes genuine effort. Migrating documentation out of shared drives, LastPass exports, or tribal knowledge into structured IT Glue entries isn't an afternoon project—plan several weeks for a team of five or more to reach meaningful coverage. The platform provides import tools and templates, but the real work is getting staff to consistently populate and update records. Most teams find a documentation champion helps considerably during this phase. IT Glue is a poor fit for companies with a single generalist IT person who manages fewer than 20 devices and has no plans to scale. The per-user pricing and the organizational depth the tool offers are best justified when documentation failure has real operational cost—typically once a team hits three or more people sharing IT responsibilities, or when managing multiple client environments.

Features

• Centralized credential vault with role-based access controls and full audit trails
• AI-assisted SOP generator captures clicks and keystrokes to auto-draft procedures
• Relationship mapping links assets, passwords, contacts, and documentation together
• SOC 2-compliant infrastructure with encryption at rest and in transit
• Network diagram storage and version history for infrastructure documentation
• Custom checklists and runbooks keep technicians consistent during complex tasks
• PSA and RMM integrations sync asset and ticket data automatically
• Global search returns relevant documentation results in under 30 seconds

Best for

IT Glue is built for managed service providers (MSPs) and internal IT teams at small to mid-sized businesses that manage multiple systems, clients, or locations. It fits best when at least two or three people share IT responsibilities and documentation gaps create real support risk. Professional services firms, healthcare practices, legal offices, and any SMB running regulated workloads will appreciate the SOC 2 compliance and granular access controls. Teams already using ConnectWise, Autotask, or similar PSA platforms get additional value from native integrations that auto-populate asset records. It's especially strong for IT shops trying to scale without proportionally growing headcount—good documentation is the leverage that makes that possible.

Limitations

IT Glue carries a per-user, per-month subscription that can feel steep for very small shops without a recurring client base to amortize the cost against—verify current pricing on the vendor site. The onboarding investment is real: reaching the point where the tool genuinely saves time requires weeks of data migration and team habit-building, not just flipping a switch. The interface has a moderate learning curve, and teams that skip initial training often end up with inconsistent, hard-to-search documentation structures. The platform is designed around IT documentation specifically, so it won't replace a full-featured password manager for non-IT staff or serve as a general company wiki. Mobile access exists but is more limited than the desktop experience.

Frequently asked questions

What is IT Glue?

Stop hunting through spreadsheets and sticky notes—IT Glue keeps every password, procedure, and network detail one search away. Picture this: your only sysadmin just called in sick, a client's VPN is down, and nobody else on the team knows where the firewall credentials are stored. That single scenario costs small IT shops hours of scrambling, and it happens more often than anyone admits. IT Glue was built specifically to eliminate that problem by giving the entire team a single, searchable source of truth for every piece…

Who is IT Glue best for?

IT Glue is built for managed service providers (MSPs) and internal IT teams at small to mid-sized businesses that manage multiple systems, clients, or locations. It fits best when at least two or three people share IT responsibilities and documentation gaps create real support risk. Professional services firms, healthcare practices, legal offices, and any SMB running regulated workloads will appreciate the SOC 2 compliance and granular access controls. Teams already using ConnectWise, Autotask, or similar PSA platforms get additional value from native integrations that auto-populate asset records. It's especially strong for IT shops trying to scale without proportionally growing headcount—good documentation is the leverage that makes that possible.

What are the main limitations of IT Glue?

IT Glue carries a per-user, per-month subscription that can feel steep for very small shops without a recurring client base to amortize the cost against—verify current pricing on the vendor site. The onboarding investment is real: reaching the point where the tool genuinely saves time requires weeks of data migration and team habit-building, not just flipping a switch. The interface has a moderate learning curve, and teams that skip initial training often end up with inconsistent, hard-to-search documentation structures. The platform is designed around IT documentation specifically, so it won't replace a full-featured password manager for non-IT staff or serve as a general company wiki. Mobile access exists but is more limited than the desktop experience.

Why does AIStackForSMB rate IT Glue 7/10 for SMBs?

IT Glue scores well on time-to-value once it's properly populated—technicians genuinely find answers faster, and the AI SOP generator lowers the effort barrier for new documentation. For MSPs and multi-client IT shops, cost predictability is reasonable because the tool directly reduces billable time lost to knowledge hunting. Where it loses points on SMB criteria is the front-loaded onboarding burden: a solo IT generalist or a two-person team managing one office may never reach the breakeven point where the subscription pays for itself. Admin overhead to maintain documentation quality is ongoing, not just a one-time setup task. Support quality from the vendor is generally well-regarded in the MSP community, which matters for smaller teams without IT-specific staff to troubleshoot the tool itself. Overall, it's a high-value investment for the right SMB profile—those managing complexity across multiple people or clients—but a poor value fit for the smallest, simplest environments.

How does pricing work for IT Glue?

Contact sales only. IT Glue uses custom enterprise pricing based on MSP size and needs. No publicly advertised standard pricing plans available.

What category is IT Glue in?

IT Glue is grouped under Security on AIStackForSMB. Browse more tools in that category on our site under /categories/security.