IT Glue

Overview

If your IT team wastes time hunting through spreadsheets, shared drives, and sticky notes to find passwords or procedures, IT Glue solves that problem. The platform stores all your IT documentation, credentials, network diagrams, and standard operating procedures in one SOC 2-compliant system with full access controls and audit logs. An AI-powered SOP generator captures every click and keystroke as your staff work, turning those actions into written step-by-step guides automatically. IT Glue claims users reduce time spent searching for information by 50% or more. One customer, Andrea Gatley of Nexa1, reported cutting the time to find a computer login from 30 minutes to under a minute. All three pricing tiers include unlimited documentation, a password vault, single sign-on, domain and SSL tracking, automated account backup, and a mobile app.

Features

• AI-powered SOP generator that captures clicks and keystrokes automatically
• Centralized password vault with SafeShare expiring links and offline access
• SOC 2-compliant documentation with access controls, audit logs, and version history
• Integrations with ConnectWise, Autotask, Kaseya, NinjaRMM, Microsoft 365, and more
• Automated domain and SSL certificate tracking with browser extension and mobile app

Best for

IT Glue fits small IT teams and managed service providers who manage multiple clients or locations and need one central place to store credentials, procedures, and asset documentation. It works best for teams of five or more people who currently rely on spreadsheets, shared drives, or disconnected tools and want structured, searchable documentation with strong security controls.