Atera
Atera gives small business IT teams one platform to monitor, manage, and fix every device they support, with pricing that stays flat no matter how many devices you add.
Overview
Atera combines remote monitoring, patch management, ticketing, helpdesk, and IT automation into one platform priced per technician, not per device. That pricing model matters to small businesses because your IT costs stay predictable as you add computers, servers, and users. The entry-level Professional plan starts at $149 per technician per month (billed annually) and covers Windows, Mac, and Linux devices with no endpoint limit. Every plan includes ticketing, a self-service portal, IT automations, and 24/7 chat support. You can remotely access and control devices, automate software patches, and manage assets without stitching together separate tools. A 30-day free trial requires no credit card, so you can test the full Expert plan before spending anything. Customers report a 40% efficiency increase and a 66% reduction in ticket handling time after adoption.
Features
- Pay-per-technician pricing with unlimited endpoints on all plans
- Remote monitoring, patch management, and remote device control built into every plan
- Ticketing and self-service portal included at no extra cost
- AI Copilot add-on generates scripts and summarizes tickets for $95 per technician per month
- 30-day free trial with no credit card required gives full access to the Expert plan
Best for
Atera fits small businesses that employ at least one dedicated IT person and support more than a handful of computers, where paying per device would quickly get expensive. It works especially well for teams that currently juggle separate tools for remote access, ticketing, and patch management and want to consolidate into one monthly bill.
Why this SMB score
Atera earns a strong score because its unlimited-endpoint pricing model removes the growth penalty most IT tools impose, and its all-in-one feature set eliminates the need for multiple subscriptions, though the added cost of AI Copilot and Network Discovery as paid add-ons keeps it from a perfect rating for the most budget-conscious buyers.