Backblaze vs IT Glue
A side-by-side comparison of two security tools for small businesses.
Bottom line
For most small businesses, Backblaze edges out IT Glue on overall SMB fit (9/10 vs 7/10), especially for Backblaze is a strong fit for small businesses where most critical data lives on employee…. That said, weigh pricing and the feature breakdown below against your needs.
At a glance
| Attribute | Backblaze | IT Glue |
|---|---|---|
| SMB score | 9/10 | 7/10 |
| Category | Security | Security |
| Free tier | No | No |
| Starting price | From $8/seat/mo | Contact sales |
| Best for | Backblaze is a strong fit for small businesses where most critical data lives on employee laptops and desktops rather than on servers. Professional services firms—accountants, consultants, photographers, video editors, and small law offices—benefit most because their work product is tied directly to individual machines. Retail shops and small agencies with two to twenty-five computers get immediate value from the per-seat flat pricing, which scales predictably. It works especially well for businesses that have zero dedicated IT staff and need a solution that an owner or office manager can deploy and forget. Remote and hybrid teams also benefit since the backup happens wherever the laptop is connected to the internet. | IT Glue is built for managed service providers (MSPs) and internal IT teams at small to mid-sized businesses that manage multiple systems, clients, or locations. It fits best when at least two or three people share IT responsibilities and documentation gaps create real support risk. Professional services firms, healthcare practices, legal offices, and any SMB running regulated workloads will appreciate the SOC 2 compliance and granular access controls. Teams already using ConnectWise, Autotask, or similar PSA platforms get additional value from native integrations that auto-populate asset records. It's especially strong for IT shops trying to scale without proportionally growing headcount—good documentation is the leverage that makes that possible. |
Backblaze
Flat-rate, unlimited cloud backup for every business Mac and PC at $99 per computer per year—no file-size caps, no surprises.
Picture this: a two-person accounting firm wraps up tax season, and the next morning one employee's laptop hard drive fails completely. No recent backup means weeks of client files, spreadsheets, and correspondence are simply gone. That single incident can cost more in recovery a…
Key features
- Continuous automatic backup runs silently without manual intervention or scheduling
- Unlimited data per computer—no file size or file type restrictions apply
- Flat annual pricing per computer simplifies IT budget forecasting for small teams
- Web-based restore lets any authorized user retrieve files from a browser
- External drive backup covers USB and Thunderbolt drives connected at backup time
- Business Groups dashboard gives owners centralized visibility across multiple computers
- Optional physical restore via mailed USB drive speeds large file recoveries
- Version history retains deleted or changed files for up to one year by default
Limitations
Backblaze backs up computers, not servers—Windows Server editions and NAS devices are not supported under the standard personal or business computer plans (Backblaze B2 cloud storage is a separate product for those use cases). The initial backup of a large hard drive can take several days to several weeks depending on upload speed and data volume, which is a real gap in protection during onboarding. Files on external drives must be connected at the time of backup or they'll be flagged as missing and eventually removed from the backup set. It is not a sync tool, so it cannot replace Dropbox or Google Drive for real-time file sharing. Verify current retention limits and add-on costs on the vendor site before assuming defaults meet your needs.
IT Glue
Stop hunting through spreadsheets and sticky notes—IT Glue keeps every password, procedure, and network detail one search away.
Picture this: your only sysadmin just called in sick, a client's VPN is down, and nobody else on the team knows where the firewall credentials are stored. That single scenario costs small IT shops hours of scrambling, and it happens more often than anyone admits. IT Glue was buil…
Key features
- Centralized credential vault with role-based access controls and full audit trails
- AI-assisted SOP generator captures clicks and keystrokes to auto-draft procedures
- Relationship mapping links assets, passwords, contacts, and documentation together
- SOC 2-compliant infrastructure with encryption at rest and in transit
- Network diagram storage and version history for infrastructure documentation
- Custom checklists and runbooks keep technicians consistent during complex tasks
- PSA and RMM integrations sync asset and ticket data automatically
- Global search returns relevant documentation results in under 30 seconds
Limitations
IT Glue carries a per-user, per-month subscription that can feel steep for very small shops without a recurring client base to amortize the cost against—verify current pricing on the vendor site. The onboarding investment is real: reaching the point where the tool genuinely saves time requires weeks of data migration and team habit-building, not just flipping a switch. The interface has a moderate learning curve, and teams that skip initial training often end up with inconsistent, hard-to-search documentation structures. The platform is designed around IT documentation specifically, so it won't replace a full-featured password manager for non-IT staff or serve as a general company wiki. Mobile access exists but is more limited than the desktop experience.
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Frequently asked questions
- Is Backblaze or IT Glue better for small businesses?
- For most small businesses, Backblaze edges out IT Glue on overall SMB fit (9/10 vs 7/10), especially for Backblaze is a strong fit for small businesses where most critical data lives on employee…. That said, weigh pricing and the feature breakdown below against your needs.
- How does pricing compare between Backblaze and IT Glue?
- Backblaze offers paid plans from about $8/mo. IT Glue offers custom / contact-sales pricing. Always confirm current plans on each vendor's website before you commit.
- When should I choose Backblaze over IT Glue?
- Backblaze is a strong fit for Backblaze is a strong fit for small businesses where most critical data lives on employee laptops and desktops rather than on servers.…. Lean toward IT Glue if you need IT Glue is built for managed service providers (MSPs) and internal IT teams at small to mid-sized businesses that manage multiple systems,….
Read the full profiles: Backblaze · IT Glue · All Security tools