Vonage
Vonage gives small businesses a cloud phone system with calling, texting, video meetings, and integrations built into one app.
Overview
Vonage Business Communications (VBC) replaces your traditional phone line with a cloud-based system that runs on your existing internet connection. You get unlimited domestic calling, SMS and MMS texting, voicemail, and a virtual receptionist on every plan. The entry-level Mobile plan starts at $13.99 per line per month with an annual commitment during their current promotion. Step up to Premium at $20.99 per line per month and you unlock video meetings for up to 200 participants, team messaging, desk phone support, and access to 20-plus third-party integrations including CRMs. The top-tier Advanced plan adds call recording, visual voicemail with transcription, and call groups for $27.99 per line per month. All plans include desktop and mobile apps, so your team can work from anywhere. Over 100,000 businesses worldwide use Vonage, and support options include phone, chat, 24/7 chatbot, and onboarding assistance.
Features
- Unlimited domestic calling on all plans
- Video meetings up to 200 participants (Premium and Advanced)
- On-demand call recording with 15 hours per month (Advanced)
- Visual voicemail with transcription (Advanced)
- 20-plus CRM and productivity tool integrations via VBC App Center (Premium and Advanced)
Best for
Vonage suits small businesses that want to ditch a traditional landline and run phone, text, and video from one app across mobile and desktop. It works especially well for teams that already use a CRM like Salesforce and want their phone system to connect directly to it.
Why this SMB score
Vonage delivers a solid, feature-rich phone system with honest tiered pricing, but the add-on fees and the need to upgrade plans to access core business features like call recording push the true cost above what budget-focused small businesses might expect at first glance.