OpenPhone

Overview

OpenPhone runs on your internet connection and gives every team member a dedicated business number separate from their personal phone. All calls, texts, and voicemails live in one shared inbox, so your team always knows what was said and who handled it. The Sona AI agent answers calls 24/7, even after hours, so you stop losing leads to missed calls. Voicemails get automatically transcribed. AI suggests reply messages and adds contact details from call transcripts. Auto-replies, scheduled texts, and saved message snippets cut down on repetitive typing. The Business plan adds automatic call recording, phone menus, call transfers, HubSpot and Salesforce integrations, and analytics. OpenPhone works on iOS, Android, and desktop. It runs over wifi or mobile data and does not use your carrier minutes. Over 90,000 businesses use the platform.

Features

• Sona AI agent answers calls 24/7 and handles after-hours inquiries
• Shared phone numbers let your whole team see and respond to calls and texts from one inbox
• Voicemail transcripts and AI call summaries automatically capture conversation details
• Phone menus and custom ring orders route callers to the right person without manual intervention
• Native integrations with HubSpot, Salesforce, Zapier, and Make sync call activity to your existing tools

Best for

OpenPhone suits small businesses that field a steady volume of inbound calls and cannot afford to miss a lead, especially those with a small team sharing responsibility for customer communication. It works well for service businesses, sales teams, and anyone currently using a personal cell number for business who needs to separate and professionalize their phone presence.