RingCentral
RingCentral combines business phone, video meetings, team chat, and AI tools into one platform so your team can communicate from any device without juggling multiple apps.
Overview
RingCentral gives small businesses a complete phone system without the hardware or IT headaches. The Core plan starts at $20 per user per month (billed annually) and includes unlimited domestic calling in the US and Canada, HD video meetings for up to 200 participants, team messaging, on-demand call recording, and an AI assistant that transcribes calls and generates summaries. You get a real business phone number, a multi-level auto attendant, visual voicemail, and mobile apps for iOS and Android. The system runs on a 99.999% uptime SLA backed by 34 global data centers, which translates to less than 78 seconds of downtime per quarter. Over 330 integrations connect RingCentral to tools like Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, and Slack. A 14-day free trial supports up to 20 phone lines so you can test it before committing.
Features
- Unlimited domestic calling in the US and Canada on all plans
- AI assistant transcribes calls, generates summaries, and takes action items automatically
- Video meetings support up to 200 participants with screen sharing, breakout rooms, and whiteboard
- Multi-level auto attendant routes callers without a live receptionist
- Over 330 integrations including Salesforce, HubSpot, Microsoft Teams, and Google Workspace
Best for
RingCentral fits small businesses that want to replace a traditional phone system with one app that handles calls, texts, video, and chat across a remote or multi-location team. It works especially well for businesses that rely on CRM tools like Salesforce or HubSpot and need their phone system to connect directly to those platforms.
Why this SMB score
RingCentral delivers a genuinely complete business phone system with strong AI features and broad integrations at a reasonable price, but the Core plan strips out enough key features that most small businesses will need the Advanced plan, and the add-on fees for AI Receptionist and SMS compliance tools push the real cost higher than the advertised starting price.