AIStackForSMB

Toast POS

Toast gives restaurants and retail shops a cloud-based POS platform that keeps running even when your internet goes down.

SMB score 8/10/10

Overview

Toast serves 164,000 locations and builds its platform specifically for restaurants and retail shops like convenience stores, liquor stores, and grocery stores. You can start for $0 per month with the Starter Kit, which includes one terminal and basic POS functionality. As your business grows, you add features like online ordering, payroll, scheduling, loyalty programs, and inventory management without switching platforms. Every plan includes 24/7 support by phone or web messaging at no extra cost. The offline mode lets you take orders, print receipts, and process credit cards during internet outages. Toast also connects with 200-plus third-party partners through its Partner Connect marketplace. One owner at Roc N Ramen reported a 15% lift in average check size after adopting Toast Mobile Order and Pay. The payroll bundle starts at $69 per month plus $9 per employee per month.

Features

  • Offline mode keeps payments and orders running during internet outages
  • 24/7/365 support by phone or web messaging included in every plan
  • Cloud-based POS accessible from anywhere
  • Integrated payroll, scheduling, and tips management available as add-ons
  • 200-plus third-party integrations through Partner Connect marketplace

Best for

Toast works best for single or multi-location restaurants, cafes, bars, food trucks, and retail shops like convenience stores or liquor stores. It fits owners who want one platform to handle POS, payments, payroll, online ordering, and marketing instead of stitching together separate tools.

Why this SMB score

Toast earns a strong score because it offers a $0 entry point, includes 24/7 support at no extra cost, and covers nearly every operational need a restaurant or food retail owner faces, but the hardware lock-in and opaque custom pricing on higher tiers add friction for budget-conscious buyers.