ServiceTitan

Overview

ServiceTitan targets commercial and residential trades contractors, including HVAC, plumbing, electrical, and similar businesses. The platform covers dispatching, scheduling, call booking, invoicing, and a pricebook on its entry-level Starter plan. Higher tiers add mobile estimates, payroll management, advanced reporting, commission tracking, and customizable memberships. The dispatch board uses drag-and-drop controls to manage technicians and fleet. Call recording gives you access to every customer call for performance review. Marketing tools tie ad spend directly to incoming revenue in real time. Automated checklists walk technicians through each job stage. Reporting tracks closing rates, booked jobs, and individual technician performance. ServiceTitan reports that customers see an average yearly revenue increase of 15 percent. Over 100,000 contractors use the platform. Pricing runs per technician and requires a call to get a quote since no public rates appear on the site.

Features

• Drag-and-drop dispatch board for technician and fleet management
• Call recording tied to customer service review
• Marketing tools that connect ad spend to real-time revenue data
• Automated job checklists to guide technicians through each stage
• Advanced reporting on closing rates, booked jobs, and per-technician performance

Best for

ServiceTitan fits trades businesses, specifically HVAC, plumbing, or electrical contractors, that run at least one full-time office employee alongside field technicians. It works best for owners who want a single platform to handle scheduling, invoicing, payroll, and marketing instead of running multiple disconnected tools.